Customer Service Center Representative

Jackson, Missouri


Provide exceptional customer service delivery by telephone, email, and online chat; process transaction requests; provide service and rate information; process inquiries regarding account information as well as bank policies and procedures; promote bank products and services; maintain all aspects of the operational functions as related to electronic banking products;  and when appropriate, transfer calls to proper individuals or departments. Individual is responsible for methods and procedures with moderate supervision. Applicant must have a general working knowledge of all Bank operations, products, policies, and procedures. Above average listening, verbal communication, and computer skills are needed to determine customer needs and take the appropriate action.



  • High School education or successful completion of the General Educational Development test
  • Must have excellent verbal and written communication skills as well as good interpersonal skills
  • Must possess the ability to type quickly and accurately
  • Must have excellent computer skills
  • Well versed in PC software functions
  • Ability to learn different types of software
  • Good problem solving skills
  • Organized and detail oriented
  • Ability to explain highly technical issues to non-technical people
  • Customer Service approach to communications and work
  • Able to work flexible hours as needed
  • Banking experience preferred

Interested in becoming part of our team?

If so, we would love to speak with you!  We are looking for individuals with a strong commitment to excellence and a solid work ethic.

Interested applicants should complete an Employee Application-Packet and forward along with a current resume to:

Human Resources, P. O. Box 948, Sikeston, MO 63801 or