We are aware of fraudulent calls and texts being made to some of our customers with the intent to gain critical customer account and, specifically, debit card information.
Below are details regarding these calls that some of our customers have experienced, and precautions you may take if you receive such a call or text.
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The text or phone call often appears as “Montgomery Bank” and stems from an 816 area code or in some cases, our 800-455-2275 customer service number.
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The caller poses as a member of Montgomery Bank’s Fraud or IT department and asks questions about supposed fraudulent purchase transactions.
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Ultimately, the caller asks for information about the customer’s debit card, such as the CVV# or PIN to determine if recent purchases were fraudulent.
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If the criminal is successful in obtaining this information from the customer, it is used to make unauthorized purchases or ATM withdrawals with a counterfeit debit card.
It is important to remember that these are random calls being made by the criminal. Montgomery Bank has not experienced an intrusion nor has information within our data records been breached. However, If you receive a call or text such as this, or any call with which you are not certain is legitimate, hang up immediately and contact Montgomery Bank at (800) 455-2275, or by using the known contact information you have for your banker or branch, not the contact information the caller provides you. If the original call was us, be rest assured we will not be offended that you hung up on us. We want you to be safe rather than sorry.
Lastly, it is important to know that Montgomery Bank will never call you and ask for your PIN, account/CVV numbers or other sensitive information. When we call you, there are specific security protocol we use to help you identify us.
Please be aware that fraud attempts are on the rise, and we are here to help you deal with it. Let us know if we can be of any assistance with this or any other matter.
As always…Stay Alert, Stay Vigilant, and Stay Safe!
