Responsibilities:
The electronic banking specialist supports bank employees, personal online banking customers, and business clients with issues involving online banking, Edeposit, and ACH/WIRE Manager products. We work directly with Cash Management Officers to setup new clients for these services, and resolve issues that existing clients/customers are having. We also will answer calls directly from clients/customers to assist them with any questions they have regarding these products. This would include the processing of ACH Files and Wires.
Requirements:
- High School education or successful completion of the General Equivalency Diploma
- Knowledge of Windows and Excel based software
- Ability to use a personal computer
- Extreme attention to detail
- Excellent ability to communicate via telephone or email
- Problem Resolution
- Able to handle high volume and fast paced working environment
Montgomery Bank is an Equal Opportunity Employer